Frequently Asked Questions

If there can be one certainty in life, it is that it only takes one second for everything to go sideways resulting in an untimely death.

While it may be uncomfortable to plan for such an unwanted situation in advance, an absence of planning may cause financial hardship for those who financially depend you.

Nonetheless, meaningful choices are still within our hands and by opting for a Life Assurance Plan, you will protect your family financially in the event of your death. This coverage can come as a support to pay off debts/loans, provide for childcare and cover expenses linked to child education amongst the main ones.

REQUIRED DOCUMENTS

• Completed Cash Back Discharge Form
• Copy of ID card
• Proof of bank account number

REQUIRED DOCUMENTS

• Completed Maturity Discharge Form
• Original  Policy Contract
• Copy of ID card
• Proof of bank account number
• Stop standing order / Check Off instruction

REQUIRED DOCUMENTS

• Completed Proposal Form (Reinvestment)
• Copy of ID card

REQUIRED DOCUMENTS

• Completed Claimant’s Statement Death Claim Form
• Original Policy Contract
• Copy of ID card (beneficiary & insured)
• Birth certificate (beneficiary & insured)
• Marriage certificate (if beneficiary is married)
• Death certificate
• Cause of death
• Affidavit (if beneficiary is not designated)
• Police report (in case of accident)
• Standing Order Cancellation
• Letter of Consent to give medical report
• Other Documents may be requested after assessment of the claim

REQUIRED DOCUMENTS

• Completed and signed Claimant’s Statement Disability Claim Form
• Original Policy Contract
• Copy of ID card
• Medical certificates
• Medical appointment cards
• Physician’s statement
• NPF Forms/Social Security Card
• Police report (in case of accident)
• Other Documents may be requested after assessment of the claim

REQUIRED DOCUMENTS

• Completed Accident Benefit Claim Form​​
• Copy of ID card
• Physician’s statement
• Police Report

REQUIRED DOCUMENTS

• Completed Health Declaration Form​​
• Copy of ID card
• Written request from client to revive policy
• Covid Questionnaire
• Payment of the premium due including charges AFTER approval of the request for revival
• Other Documents, including medical tests/reports may be requested after assessment of the request

REQUIRED DOCUMENTS

• Note – Not all policy contract can be changed. Please enquire with one of our Customer Service Assistant for more details
• Depending on the nature of the change requested the following documents may be requested
• Completed Application for change in policy contract form.
• Original Policy contract
• Copy ID card
• Copy of recent utility bill, not exceeding last 3 months for change in address
• New standing order, if applicable
• Birth Certificate
• Marriage Certificate or Decree of Divorce (For change of name requested)

REQUIRED DOCUMENTS

• Completed Cancellation Form
• Original Policy Contract
• Copy ID card
• Proof of bank account number
• Stop standing order instruction

IF YOU HAVE ALREADY SET UP A BANK STANDING ORDER OR CHECK OFF, YOUR PREMIUM WILL BE MADE BY THE DUE DATE EVEN IF THE OFFICE IS CLOSED.
OTHERWISE THE FOLLOWING METHODS OF PAYMENT CAN BE CONSIDERED

• By Juice
• By Post – a post card of payment needs to be collected at ILA
• By Internet Banking using the following banking details

When effecting payment as above, please send us an email on customer.service@ila.mu stating your policy number, amount paid and nature of the payment